Staffing · IT support
First and second line support
We staff support functions where fast response times and clear communication are essential. Our consultants handle tickets on site or remotely – always with the end user in mind and measurable response times.
Same-day response – a dedicated contact person, no switchboard.
Specialisms
First line
The first point of contact for tickets, password resets, basic troubleshooting and user guidance.
Second line
In-depth troubleshooting, escalation, configuration and resolution of recurring incidents.
Ticket management
Structured handling in your ticketing system, clear SLA follow-up and documentation of every case.
Roles we fill
We place support technicians who are experienced in both first and second line, on site as well as remote. Whether you need help with individual tickets or a fully staffed helpdesk, you get consultants who communicate clearly and resolve issues efficiently.
- Support technician
- On-site technician
- Helpdesk agent
- IT coordinator
Other areas of expertise
- Workplace – Workplace, networking and client management
- Technical services – Maintenance, inspections and technical installations
- Finance – Administration, accounting and bookkeeping
- Transport – Distribution, planning and traffic management
- Logistics – Warehousing, production and order handling
- Customer service – Customer service, support and order administration
- Reception and office services – Reception, conference and internal services
- Production – Line work, machine operation and quality control
- AV and technical installation – AV installation, meeting rooms and technical fit-out
- Property services – Property care, rounds and handyman services
- Solar energy – Solar panel installation and energy fit-out
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