Staffing · Customer service
Customer service, support and order administration
We staff customer service teams where manner, pace and structure define the customer experience. Our consultants handle phone, email and chat, learn your systems and become part of the team from their very first shift.
Same-day response – a dedicated contact person, no switchboard.
Specialisms
Phone and email
Inbound enquiries, follow-up and documentation in your ticketing system.
Chat and social channels
Fast responses in digital channels while maintaining tone and quality.
Order administration
Order placement, changes, complaints and delivery tracking.
Upselling
Proactive advice within the customer dialogue when the assignment calls for it.
Roles we fill
We place everything from a single extra pair of hands during seasonal peaks to a complete customer service function with a team leader.
- Customer service representative
- Support agent
- Order administrator
- Customer service team leader
Other areas of expertise
- IT support – First and second line support
- Workplace – Workplace, networking and client management
- Technical services – Maintenance, inspections and technical installations
- Finance – Administration, accounting and bookkeeping
- Transport – Distribution, planning and traffic management
- Logistics – Warehousing, production and order handling
- Reception and office services – Reception, conference and internal services
- Production – Line work, machine operation and quality control
- AV and technical installation – AV installation, meeting rooms and technical fit-out
- Property services – Property care, rounds and handyman services
- Solar energy – Solar panel installation and energy fit-out
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